Delivery arrangements
We supply customers in South Africa, subject to product availability and an agreed service area. Delivery methods, schedules, charges and estimated arrival times are confirmed before an order is accepted. Quoted delivery times are estimates unless a specific commitment is agreed.
Checking your delivery
Please inspect goods reasonably promptly on receipt. If products appear damaged, incomplete or incorrect, contact info@allthingshygiene.co.za with your name, order reference, description and, where possible, photographs. We will review the issue and advise on the appropriate remedy.
Returns and defective goods
Returns and exchanges depend on the circumstances, the nature of the goods and any applicable legal rights. For defective or incorrectly supplied products, contact us to arrange an assessment and appropriate resolution. We will not require you to waive statutory rights under the Consumer Protection Act or other applicable laws.
Changes and cancellations
If you need to change or cancel a confirmed order, contact us as soon as possible. Any applicable charges or refund terms will depend on the order stage, agreed terms and consumer-protection requirements. Custom or specially sourced items may require individual arrangements, subject to the law.
Contact
For delivery or returns assistance, email info@allthingshygiene.co.za or call +27 73 337 2810.
Contact All Things Hygiene if you need clarification about this policy.